Privacy Policy

Alhambra has appointed an internal DPO to whom you can address any question related to the processing of personal data and the exercise of your rights. He is also Alhambra’s point of contact for customers who need to deal with us in relation to third-party Data Processor contracts. To contact him, you can use the following postal and email addresses.

Alhambra,
Calle Albasanz 16, 4ª Planta.
CP. 28037, Madrid
Data Protection Officer contact: cumplimiento@alhambraIT.com

At Alhambra, we will process your data for the following purposes and on the following legal grounds:

2.1. Commercial actions personalised by Alhambra:

If you authorise us, Alhambra may send you commercial communications about products and services from our catalogue adapted to your profile, interests and needs (by post, telephone, SMS, instant messaging applications, social networks, email, web push or any other electronic or digital media available at any given time), personalised on the basis of profiles of your behaviour and interests, both from our own internal sources and from third parties (public and private files that respond to the interests of our relationship with you), browsing data and/or internet and social networks that may be located inside and outside the European Union, which will allow Alhambra to provide you with a more dynamic and efficient service from a technological point of view.

2.2. Commercial actions by Alhambra supported by third parties:

From Alhambra, depending on the type of authorisation you have accepted, we may send you by any means (postal mail, telephone, SMS, instant messaging applications, social networks, emails, web push or any other electronic or digital media available at any given time) commercial communications regarding the products or services of other companies with which we may sign collaboration agreements, adapted to your interests and needs, or personalised based on your profile, taking into account both our internal and third-party sources, browsing data on our website and public sources of Internet browsing or social networks located inside and outside the European Union, allowing Alhambra to provide you with a more dynamic and efficient service from a technological point of view.

2.3. Product and service operations management:

From Alhambra, depending on the type of authorisation you have accepted, we may send you by any means (postal mail, telephone, SMS, instant messaging applications, social networks, emails, web push or any other electronic or digital media available at any given time) communications relating to the products and/or services covered by the agreements, and from third parties involved in the services we provide in accordance with the purpose of the Agreement.

2.4. Publication of content on social media:

Provided we have consent, we will publish testimonials, sometimes together with personal data (image, name, position and company), in commercial presentations or in customer testimonials sections on the Website or in any media or social networks in which the company participates.

2.5. Complaints Channel:

Based on the personal data obtained through the Complaints Channel, in accordance with the legal legitimacy based on Law 2/2023 of 20 February regulating the protection of people who report regulatory infringements and anti-corruption, we may use personal data of employees, partners, collaborators, and other interested parties who provide us with their data, in order to carry out internal investigations to support the process of clarifying the reports received through the Complaints Channel, considering personal data such as name and surname, position within the organisation, IP addresses, emails, etc.

Alhambra will process your data for as long as you continue to authorise us to do so. We will also keep them, duly blocked, for an additional 10 years. All the foregoing is without prejudice to the obligation to comply with the legal statute of limitations that may arise from each of the agreements that you may enter into with Alhambra (such as those data regulated by the General Telecommunications Act).

Alhambra will not transfer your personal data to any entity without your express consent, unless we are legally required to do so.

However, we will collaborate with third parties, service providers who may have access to your personal data, but who will process them on our behalf, following our instructions at all times, and always to provide us with the services that we have contracted in each case.

At Alhambra we follow strict standards for the selection of suppliers in order to comply with our data protection obligations and we undertake to sign with them the respective data processing agreement through which we will impose on them, among others, the following obligations: to apply appropriate technical and organisational measures, to process personal data for the agreed purposes and only according to our documented instructions, and to delete or return the data to us once the services have been provided. We have several procedures, reviews and security audits where suppliers are thoroughly assessed on the basis of these commitments.

In order to communicate with you properly, we ask that all the information you provide us is correct, complete, accurate and up to date.

In many cases, our clients are business entities, and we use the personal information we have about you to provide you with information of interest to the company you work for.

Thus, if there is a change in any of the personal information that you have provided us or in your professional information, please inform us as soon as possible at the email address provided, as well as at the telephone numbers listed. You can also use our MIA platform for clients for this purpose https://mia.a-e.es

You can exercise your rights of access, portability, rectification, opposition, deletion, limitation of processing and the right not to be subject to fully automated decisions through the following channels:

• Send an email to the Data Protection Officer at cumplimiento@alhambraIT.com
• You can send a letter to the attention of the Data Protection Officer at the following address:Alhambra
  Calle Albasanz 16, 4ª Planta.
  CP 28037, Madrid
• Or you can contact us by phone at +34 91 787 23 00

To ensure the protection of your rights and your data, we may ask you for some additional information that allows us to verify that the person who wishes to exercise the rights over your data is really you.
You can complain to Alhambra, especially when you have not obtained satisfaction in the exercise of your rights, by writing to the address above.

At any time, especially if you consider that our response has not been satisfactory, you can contact the Spanish Data Protection Agency, as competent supervisory authority, through the website: https://www.aepd.es